Shipping & Returns

EU Shop - www.vedaroma.eu

For All VedAroma Products - (Single oils, blends, gift sets, and accessories shipped from Belgium)


Orders are usually shipped within 2-4 business days via the following carriers:

 

DPD - Dynamic Parcel Distribution

Orders within EU are shipped via DPD courrier mail with tracking option. Transit time is 2 days within Central Europe and up to four days to other locations.

Please note that price does not include any import or customs taxes that your order may be  subject to. This will be an additional charge for the customer.


BPI - Belgium Post International 

Orders outside of EU up to 2 kg are shipped by BPI registered mail. Transit time is 3-4 days within Central Europe, and up to 10 working days to other locations.

Orders outside of EU above 2 kg are split and additional shipping costs are applied accordingly. 

Please note that price does not include any import or customs taxes that your order may be  subject to. This will be an additional charge for the customer.


Returns & Refunds 

Refunds can be given for defective products if returned to us within 14 days after order is received, and as long as products have not been opened. If there is any problem with your order, please contact us at 
customer-service@vedaroma.com or by  phone at +41 (0)22 534 98 60. 
 
Customers may return any part of  their order within 14 days of receiving the goods. 
Please state the reason for returning the goods.  
 
Inform VEDAROMA  of the cancellation with either the "Cancellation Form", (available HERE) or call us at +41 (0)22 534 98 60, or inform via  e-mail to customer-service@vedaroma.com.
If you wish to receive a refund or just a credit against another order please fill out the "Return Form" (available HERE) and include this form with the products you return.
 
Please use the original packaging  to prevent any damage.  In general, mailing costs are covered by the customer. 
Once VEDAROMA  have received your goods, they will  be checked,and a reimbursement will be sent  or a credit note issued.
 
Returned products should be posted to:

VdH mail & marketing logistics
Attn: VedAroma
Anthonis de Jonghestraat 29
B-9100 Nieuwkerken-Waas
Belgien
 
 
 

Thank You,

Your dedicated,

VedAroma Team